Go Succeed Digital Transformation Support Helps Mathewson Chemist Secure Smarter, Faster Operations

Mathewson Chemist has been serving its community for decades with a strong patient-first approach. But increasing demand, limited staff time, and growing pressure from online competitors had them asking one big question: how can we do more, without doing more?

The answer came through Go Succeed’s Digital Transformation Support programme. In just 14 hours of focused mentoring, the team created a full digital roadmap, submitted a funding application, and laid the foundation for a more agile and automated future.

The Challenge

Even with existing digital tools like a dispensing robot, SMS notifications, and CD Smart for controlled drugs, Mathewson Chemist still had workflow gaps. Manual processes were eating up valuable time. Staff couldn’t fully focus on patient consultations. Compliance reporting and prescription handling still relied on paper and workarounds.

They were ready to level up with advanced automation, but needed help translating ideas into a strategy that would attract funding and deliver long-term value.

Our Solution

Thanks to the expert guidance received through the Go Succeed Digital Transformation mentoring programme, Mathewson Chemist received tailored, hands-on support to refine their vision and build a rock-solid business case.

Over five sessions, the mentor helped:

• Review current digital systems and spot opportunities for deeper automation
• Build a 5-year digital transformation roadmap
• Quantify time and cost savings from proposed technologies
• Write and refine both the Expression of Interest and full DTFF application
• Create a phased rollout plan with internal leads, fallback supplier options, and a clear ROI

The goal was a fundable, practical, future-ready proposal rooted in real numbers and real outcomes.

Transformation in Action

Financial Evidence That Holds Up

The mentor supported Mathewson Chemist in working out a £24,000 annual labour saving just from automating prescription dispensing. Using task timings, prescription volume, and wage data, they created a credible model showing how staff hours could be reallocated to clinical care.

They also identified significant new revenue potential, thanks to expanded services like travel vaccinations and expanded treatment clinics. Each figure was grounded in NHS trends and past project data.

 Building a Connected Tech Ecosystem

The roadmap laid out a powerful, connected tech stack:

• Pharmaself24: automated 24/7 prescription pickup lockers
• Script Shelf robot: to improve back-end fulfilment
• Pillpack Plus: for multi-dose pill packing automation
• Pro Delivery Manager: optimising deliveries and reducing emissions
• Self-service tills and phone automation: freeing up staff time
• Patient-facing app: for access codes, contact details, and hours

All of it planned around training timelines, internal adoption, and future scaling.

Risk Reduction and Resilience

They didn’t just focus on what could go right, they looked at what would happen if nothing changed. Manual systems meant higher error rates, more pressure on staff, and a growing threat from online pharmacies. The business needed to evolve to stay relevant. Now, they’re ready.

The Results

With the help of Go Succeed, Mathewson Chemist moved from scattered ideas to a full digital strategy. Here’s what changed:

• £24,000+ in annual labour cost savings projected
• 40% reduction in time spent on key manual tasks
• Hundreds of Thousands in new revenue potential identified
• Full 5-year transformation roadmap built and ready
• Expression of Interest and DTFF application submitted with strong ROI evidence
• Real-world case studies, competitor benchmarks, and testimonials included
• Staff champion and phased training plan built into the rollout strategy 

Future-Ready

Mathewson Chemist now has the tools, knowledge, and confidence to lead the next phase of digital transformation. They’re not just applying for funding; they’re building a smarter business, ready for tomorrow’s challenges.

Their proposal is strong. Their numbers stack up. Their team is engaged and aligned.

“We’ve been using advanced tech for years, but never with this kind of structure. Our mentor through the Go Succeed Digital Transformation Support helped us pull everything into a proper phased plan with clear costings and ROI calculations. The support gave us a way to actually show the impact we knew this tech could have. Our DTFF application is now written in the right language, backed by real data and industry insight. We’ve got a five-year roadmap we’re sticking to and now it all feels mapped out properly. Would absolutely recommend them and Go Succeed to any business thinking about modernising.”
— Allen Mathewson, Mathewson Chemist

With Go Succeed’s support, they built a transformation strategy backed by data, driven by real results, and ready to roll.